Refund Policy

Last Updated: November 5, 2025

patientsathi is committed to providing high-quality healthcare management services. This Refund Policy outlines the circumstances under which refunds may be issued for our services.

1. General Policy

As a healthcare management platform, patientsathi primarily provides digital services. Due to the nature of our services, refunds are generally not available once services have been rendered.

2. Eligibility for Refunds

Refunds may be considered in the following circumstances:

• Technical Issues: If you experience significant technical issues that prevent you from accessing our services for more than 24 hours consecutively.
• Billing Errors: If you have been charged incorrectly for services not rendered.
• Service Cancellation: If patientsathi cancels a service that you have paid for.

3. Non-Refundable Items

The following are generally not eligible for refunds:

• Fees for medical appointments or consultations that have been completed
• Processing fees associated with payments
• Services that have been fully rendered
• Subscription fees for periods during which services were available

4. Refund Process

To request a refund, please contact our customer support team at info@patientsathi.in with the following information:

• Your account information
• Details of the transaction for which you are requesting a refund
• Reason for the refund request
• Any supporting documentation

5. Refund Timeline

If your refund request is approved, refunds will be processed within 5-10 business days. The time it takes for the refund to appear in your account may vary depending on your payment method.

6. Medical Services

Please note that refunds for medical services (appointments, consultations, treatments) are subject to the policies of the individual healthcare providers and hospitals. patientsathi acts as a platform and is not responsible for refunding medical service fees.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.

8. Contact Information

If you have any questions about our Refund Policy, please contact us at:

Email: info@patientsathi.in

Phone: 7643023707

Address: Sitapura Industrial Area, Jaipur, Rajasthan