Privacy Policy

Last Updated: November 5, 2025

patientsathi is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare management platform.

1. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide, including:

• Name, email address, phone number
• Date of birth, gender
• Medical history and health information
• Emergency contact information
• Insurance information
• Payment information

Usage Information

We automatically collect information about your interaction with our Service, including:

• Device information (IP address, browser type, operating system)
• Usage statistics and analytics
• Log information

2. How We Use Your Information

We use your information for various purposes, including:

• Providing and maintaining our Service
• Processing medical appointments and records
• Communicating with you about your healthcare
• Improving our Service and user experience
• Complying with legal obligations
• Preventing fraudulent activities

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With healthcare providers for treatment purposes
• With hospitals and medical institutions
• With third-party service providers who assist us in operating our Service
• When required by law or to protect our rights
• With your consent or at your direction

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to rectify inaccurate information
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing

7. Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@patientsathi.in.